f999 Privacy Policy

Introduction

Welcome to the f999 platform. This Privacy Policy ("Policy") applies to f999's website, mobile application, and all related services ("Platform"). All users are required to comply with the terms set out in this Policy.

By using our Platform, you acknowledge that you consent to the collection and use of your information in the manner described in this Privacy Policy. To learn more about f999, read our About Us page, where the Platform's purpose and operations are explained in detail.

f999 provides services only to individuals aged 21 or above. 21+ Registration or use by minors is strictly prohibited.

1 Types of Information Collected

f999 collects two types of information — information provided directly by the user, and information collected automatically while using the Platform.

1.1 Information Provided Directly

Information you provide during registration, login, or when using our services includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account)
• Messages and attachments you send via live chat or email

1.2 Automatically Collected Information

Certain information is logged automatically while using the Platform:

• IP address and device type
• Browser and operating system information
• Date and time of Platform access
• Pages visited and gaming activity logs
• Information from cookies and similar tracking technologies

2 Purpose of Using Information

f999 uses collected information only for the following legitimate purposes:

2.1 Account Management and Verification

Personal information is used for registration, identity verification (KYC), login security, and account recovery. Only one real person's information may be linked to a single account.

2.2 Financial Transaction Processing

Payment-related information is required to complete deposits and withdrawals and to prevent fraud or unauthorised transactions. Every transaction is verified for minimum ৳500 deposits and ৳1,000 withdrawals.

2.3 Customer Support

Relevant information is used to help our 24/7 live chat and email support team resolve your issues and provide effective assistance in Bengali and English.

2.4 Platform Improvement and Personalisation

Information is used to analyse user preferences and activity in order to improve Platform performance and make your experience more relevant.

2.5 Ensuring Responsible Gaming

f999 monitors account activity to ensure responsible gaming. If problematic gaming patterns are detected, necessary steps are taken. On the Responsible Gaming page, you can set spending limits and access various protective tools.

3 Data Storage and Security

f999 follows the highest technical standards to keep your information secure.

3.1 Encryption

All data transmission on the website and app is secured through SSL (Secure Sockets Layer) encryption. Stored data is also kept in encrypted databases.

3.2 Access Control

Your personal information can only be accessed by staff members for whom it is necessary to carry out their professional duties. Every access is logged and regularly audited.

3.3 Data Retention Period

Information is retained for as long as the account is active and, after the account is closed, for as long as required to meet legal or regulatory obligations. Financial transaction records are kept for a minimum of five years.

3.4 Third-Party Servers

f999 stores data on secure servers of trusted cloud service providers. These providers are contractually bound to comply with international data protection standards.

4 Data Sharing Policy

f999 never sells your personal information or shares it with unauthorised third parties. Information may be disclosed only in the limited circumstances below:

4.1 Payment Processing

Transaction-related information necessary to complete deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners may use the information only for the purpose of processing transactions.

4.2 Technology Partners

Limited technical information may be exchanged under contract with various game studios, including Evolution, Pragmatic Play, JILI, PG Soft, and Spribe, for the purpose of operating games. These partners operate under confidentiality agreements.

4.3 Legal Obligations

It is our legal duty to disclose information in response to a court order, government directive, or a lawful request from a law enforcement authority. In such cases, we provide only the specific information requested.

4.4 Fraud Prevention

f999 reserves the right to share information with the relevant authorities when an investigation into suspicious activity or money laundering is required.

5 Cookies and Tracking Technologies

f999 uses cookies to keep the Platform functioning properly and to improve your experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and ensuring the Platform's core functionality. Disabling them will prevent the Platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, login details, and interface settings so you do not have to set them up again each time.

5.3 Analytics Cookies

Analytics cookies are used to understand how the Platform is used. This information is processed in aggregate and does not identify any individual. You can disable these cookies from your browser settings.

6 User Rights

As an f999 user, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: After your account is closed, you may request deletion of information that is not subject to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Complain: If you suspect a breach of this Policy, you may file a complaint with f999's support team.

To exercise any of the above rights, contact us via 24/7 live chat or email. For common questions, you can read our FAQ page, where frequently asked questions about accounts and data are answered.

7 Protection of Minors

The f999 platform is strictly for adults (21+). No information from anyone under the age of 21 is knowingly collected or stored.

Age is verified at registration and KYC is completed through identity documents. If a minor's account is identified, it is immediately closed and the associated information is deleted.

8 Changes to Policy

f999 reserves the right to update this Privacy Policy when necessary. If significant changes are made, a notice will be posted on the Platform and the update date at the top of the Policy will be changed.

Continued use of the Platform after any changes will be taken as your agreement to the updated Policy. We therefore recommend reviewing this page regularly. To learn about the full terms of all services, read the Terms and Conditions page, which sets out the complete legal framework for using the Platform.

9 Applicable Law

This Privacy Policy has been drawn up in line with relevant international data protection principles and Bangladesh's existing data protection regulations. Any disputes relating to this Policy will be resolved through discussion.

f999 processes data in accordance with international cybersecurity standards and gives the highest priority to user privacy.