f999's commitment to responsible gambling
Enjoying entertainment is good, but staying within limits is even more important. At f999 we place the safety of every player as our highest priority.
Why you should gamble responsibly
Betting or playing casino games is a form of entertainment — just like watching a film or taking part in sport. f999 believes this entertainment is enjoyable only when it is done with a plan and within your own means. Money whose loss would disrupt your family's normal daily life should not be placed as a bet.
Our Terms and Conditions clearly state that the minimum age to participate at f999 is 21. There is no place on this platform for minors, and anyone who opens an account by concealing their identity will be considered to have violated the terms.
Before placing a bet, ask yourself: am I playing for entertainment, or in the hope of recovering money? If the answer is the second one, it is time to pause. There is no guarantee of winning — every round or match stands on its own, and previous results do not affect the next one.
f999 is always ready to help you. Our FAQ section contains a lot of important information about responsible gambling. For any other questions, you can contact us via 24/7 live chat or email.
Under our Privacy Policy, your personal information is kept secure, and all information related to responsible gambling requests is handled with complete confidentiality.
Request a self-exclusion
If you want to take a break from playing for a while, fill in the details below — our support team will temporarily suspend the account within 24 hours.
After sending the request, please confirm via live chat.
Tools for setting your own limits
f999 has several tools that let you control your own level of play. To use them, contact the support team via live chat or email.
Daily and weekly deposit limits
Set a maximum cap on how much can be deposited within a given period. Once a limit is set, it takes effect immediately.
Playing time limit
Set a maximum duration for continuous play. Once the set time has passed, the session will end automatically.
Temporary self-exclusion
Keep your account temporarily suspended for a few days or weeks. During the break, logging in or placing bets will not be possible.
Permanent self-exclusion
If you feel you need to stop playing, request a permanent account closure. This cannot be reversed.
View your deposits and betting records
View all transactions and betting history on your account. This will help you understand your own spending patterns.
Speak directly with support
For any limit or break, speak with f999 support in Bengali via 24/7 live chat or email.
Recognise the warning signs
When betting goes beyond normal entertainment, certain specific signs appear. If you notice these in yourself or someone you know, act quickly.
Spending beyond your means
Betting with money set aside for essential expenses or with borrowed funds.
Unable to accept losses
Losing triggers intense anger or frustration, and you feel a strong urge to bet even more to recover the loss.
Unable to stop
Repeatedly returning to play despite attempts to stop, and being unable to keep promises to yourself.
Distancing from family and friends
Hiding your gambling, lying to family, or withdrawing from social relationships.
Check your own gambling habits
- Am I playing for entertainment, or hoping to make a living from it?
- Can I accept the money I have lost as simply gone?
- Am I playing within a set budget every day?
- Is playing affecting my sleep, work, or family life?
- Can I openly tell my family about my gambling?
For adults only
The minimum age to register and participate at f999 is 21. Proof of age may be required during account verification. If there are minors in your household, keep a password or parental controls enabled on your device so they cannot access this platform.
Where to find support
If you are struggling, do not try to face it alone — seek help. The options below are available to you.
f999 live chat and email
f999's 24/7 live chat support is available in Bengali and English. Contact support directly to request self-exclusion, set limits, or raise any concern. You can also send requests by email.
Talk to someone close to you
Open up to a family member or a trusted friend. Plan together how to regain control over your gambling with their support. The backing of people you know is often the greatest strength.
Mental health counsellors
Mental health specialists and counsellors are available in Bangladesh. Contact the mental health department of a government hospital or a private counselling centre — seeking help is an act of courage.
Advice for family members
If you feel a family member is facing financial or mental difficulties because of gambling or betting, try to understand rather than blame them. Talk calmly and encourage them toward professional support.
If you have concerns about any account at f999, family members can also contact us by email or live chat — we take every request seriously.
Contact us directly
The f999 support team is ready for any matter related to responsible gambling.
The core principles of responsible gambling
Keep these principles in mind before playing at f999. Following them ensures entertainment stays safe and within limits at all times.
- Only play with money whose loss will not disrupt your essential daily life.
- Never bet with borrowed money or funds taken on credit.
- Set a maximum budget before each session and do not exceed that limit.
- Avoid betting more to try to recover losses.
- Do not bet while drinking or when feeling mentally low — your judgement is reduced.
- Take regular breaks and spend time with family and friends.
- If you feel you have a problem, contact f999 support via live chat or email — do not delay in seeking help.
f999's commitment
As an entertainment platform, f999 takes responsible gambling seriously. We do not encourage any player to bet beyond their means.
Anyone who requests self-exclusion or a limit is given it without question. Making this request is not a sign of weakness — it is proof of awareness.
21+ This platform is for adults aged 21 or above only.
Questions about responsible gambling
Have more questions?
Visit our FAQ section for more details on responsible gambling, or contact support directly.
Read the FAQ